By tasks we mean here the actions the person responsible for the contact must perform whenever the contact's status changes according to your corporate customer service or contact follow-up procedures. For example, call the contact on the phone, send him/her product updates, etc. A deadline is set for each task. Every task is linked to a parent node, which is a contact status, selected from the the Contact Statuses list.
You can add, delete and edit tasks on this list as you wish in the Task List window.